-
General questions
-
What is holaji?
Holaji is India's one of the best trips arranging and travel search engine available online. Our motto is to offer quality products to our customers on affordable prices with an easy way. We achieve this by continually developing and providing all travel-related needs of our users, whether about choosing the right destination, modes of transport, places to see, stay & eat or usable local tips. Not only this, we allow our users to book their flights, hotel rooms, and travel packages as per his/her convenience. We cover almost all the best tourist places all around the world to ease and simplify the life.
-
What it isn't?
We are not an online travel agent, which means we don't sell you tickets or hotel rooms. In reality, we are not selling anything at all. The bookings always happen on a third-party travel booking website, which can be an airline, a hotel website or an online travel agency. We just help you to choose where to book and to save your time and money in the process. But if still you have any problem with bookings, you can contact to us.
-
How is holaji different from other travel portals?
Holaji is a social travel platform that supply high quality travel services on affordable prices. With this portal, you can book flights, hotel rooms, and travel packages. You can also customize your tour package according to your requirements. On the behalf of quality services, it is different from other travel platform.
-
How can I use Trip Planner to plan my trip?
Holaji Trip Planner helps you to explore destinations, get information and plan your journey. You can go to the package option and click there. all national and international packages with be opened and you can select according to your trip. You can also type destination name in the search bar and find trip packages there. It will show you the visiting places of your destination, places to stay, places to eat and explore.
-
How holaji help me to plan my excursion?
You will add your destination in the search bar and find your flight, hotel room, or Travel package. Then, your result is shown to you and you can select any of those options according to your requirements.
-
What if I cannot find my question on this list?
In case you have a specific question, which does not get addressed in our FAQ section, please write to us by click on this link below: _______________. You can ask your question there and we will answer you as soon as possible.
-
What are your terms of use and privacy policy? Where can I read more about it?
Our terms of use and privacy policy both are explained on the homepage and the link of terms of use is ________ and privacy policy link is _______. You can read them from there.
-
Is there some way I can see the summary of all my activities on holaji?
Yes, user can see the summary of all his activities on holaji by clicking on my page. You have to register on holaji first, only then you are able to see the summary of your all activities there.
-
How can I contact holaji?
If you wish to send us snailmail, you can address it to: Office no. 5, Dharam Singh Market, Chowk Fawara, Amritsar, (143001) India, email: stackholaji@gmaail.com, Mobile no. +91 700 918 6586 or +91 981 564 1310
-
What is holaji?
-
Account setting
-
Why should I create holaji account?
Welcome to holaji! Holding a record is free, you can pursue a record through portable applications: 1. Go to holaji.com or versatile application and click "Signup". 2. Sign up exceptionally quick by interfacing with Facebook, or sign up with your email address. Account created! Benefits: 1. Signing up is very easy 2. Check your complete booking history made with holaji. This will include your booking amounts, refunds processed, cancellations and amendments done.
-
Updating email and mobile number
We apologize, but we don't allow updating/changing of email ID or Mobile Number associated with your account, Because of security reasons.
-
Subscription and notification setting
You can change your subscription and know about latest travel, offers, and other advancements. You can also turn off/on your notification settings. If you want to see holaji notifications, then turn notification on, and if you don't want to see notifications, then turn them off.
-
How to actuate my holaji account?
If you are not able to login with your current account, so you need to activate your holaji account. For this, you have to click "Sign In" and click Activate below the forgot password link. Type the email address listed under Send activation email in the form field, and press Send email Within seconds, you should receive an email with link to activate your account.
-
How can I reset my password?
Below are the steps you need to follow to reset. Update your password: 1. Go to www.holaji.com on Desktop. 2. Click on "Sign In/Sign up" link on the top right corner. 3. Now a pop up appears, click on "Log In" link at the bottom. 4. Click on "Forgot password" link 5. Enter the email address from which you created your holaji account. 6. Click on "Reset My Password" 7. You will receive an email to reset your account password. Follow the instructions in the email to reset/update your account password.
-
What are the benefits of becoming a registered member of holaji?
For a registered member of holaji, you will be entitled to saving and benefits on airfares, hotel booking, tour packages, among other travel services. Likewise, look forward to receiving monthly newsletters and other exclusive promotions offering special deal.
-
Why should I create holaji account?
-
Payments and Refund
-
Can I make part payments?
No, we are sorry for the inconvenience, but we don’t support part payments.
-
Can I pay by cash?
No, holaji is an online portal. You can't pay by cash in it. You can use your cards, net banking, or other online payment modes.
-
What are the various payment options offered by holaji?
Holaji offers you various payment options for booking. You can use your Credit Cards, Debit Cards, Its Cash Card, Paytm, Net Banking, Wallet, UPI, and Mobile Payments.
-
Card payment declined?
For this, you have to contact your bank and check your account balance, is it sufficient for the transaction or not. Otherwise, you can try any other card for payment.
-
Can I make offline payments?
No, holaji is an online portal, so you only can make online payments.
-
Can I make payments through my mobile?
Yes, you can make payment through your mobile because the site is accessible on mobile website, Android, iPhone and Windows. You can make your booking and complete your transaction through your mobile phone.
-
Can I pay with two different credit cards?
No, we can't accept two cards for one booking. You can make your whole transaction with one card only.
-
Can I use my card to make a booking in someone else's name?
Sure, you can use your card to make a booking in someone else's name. But you have to keep in mind that the address, DOB, and other given details should address to that person only. You can use your card for payment.
-
Is my payment secure on holaji?
Yes, your payment is 100% secure on holaji. All data transmitted over the browser is encrypted.
-
How does the EMI feature work at holaji?
Yes, EMI feature work at holaji. All details regarding EMI, you can check in EMI option while making your transaction.
-
I want to book online but don't have any credit or debit cards. Can I still book online?
Yes, you can make your booking using any of the following payment options - American Express, Card, Net Banking (Domestic / International), UPI, Wallet, Paytm, It's cash card, and by Mobile Payment.
-
While I was paying by net banking, my session expired. Why so?
It is possible that your session may be expired because of security purpose. If you will take too much time in making a transaction then it happens. No need to do worry in this case, you can start your transaction from the beginning.
-
My money has been deducted, and I have not received any confirmation mail or booking ID from your side. What should I do?
This case is very rare in holaji, but if your money is deducted and booking is not done. Then, you have to contact us and we will check this problem, and if the money is really deducted from your account, then you will get it back.
-
What are the modes of receiving refunds from holaji?
While canceling/rescheduling any of your bookings, you can opt to get the refund in your original mode of payment via cash. Cash will be credited in your bank account within 5-14 working days.
-
While trying to book a ticket, I filled in and submitted my payment details and then nothing happened/ the website did not respond/ I could not proceed with the booking. What do I do?
We recommend that you check with your bank if installment has been deducted from your account/charged to your card. On the off chance that payment has been deducted or charged to your account, we would automatically refund your full amount and same would reflect in your account/card statement within 5-14 working days. If you don't get the refund, you may write to us by logging in your holaji account and write your problem in additional questions. Or you can call us.
-
Is my credit card information secure and safe?
Yes. Holaji is a secure website. It follows the best security practices. Any information you enter when transacting with holaji is automatically gone in an encrypted format. So, your information will not disclose to third parties.
-
Can I save my credit card details for future use?
No, you are not able to save your credit card details. But we are working on this and soon you can save your credit card details on holaji.
-
What's the card verification number (CVV) on my credit card?
CVV is a significant security feature that reduces the risk of online fraud while making an online payment. This number never shows up on deals receipts or charging explanations and it is only found on the physical card itself. We request that you enter the CVV code during your transaction to ensure that the card is in your possession.
-
Can I make part payments?
-
Search Bar
-
How can I use the search bar on the home page?
A search bar is placed on the top part of the website. By default, the flight search bar is shown. On top of the bar, you will get three tabs (flights, Hotel, Holiday). Flight: Flight search bar by default is shown on the page, and you only have to write your departure location in " from" box and destination location in "to" box. For example, you want to search a flight from New Delhi to Jaipur. You have to type New Delhi in "from" box and type Jaipur in "to" box. Then click on search. You will get your result in the below of search bar within few seconds. Hotel: If you want to search Hotel room to stay. Then, you have to click on Hotel and you have to type "destination name (Jaipur)” or Hotel name (in your destination) in hotel search bar, And press search button. All hotels related to your destination name will be showcased on the page. Holiday: Now, in the case of holiday Package search, you have to type "destination name", "package Name", "country name" or "state name" and packages related to your search will be showcased.
-
What purpose does One-way; Round Trip and Multicity select button on top of the Air search bar serve?
On the flight search bar, you will find three more tabs with the name of "one way", "round trip", and "multi-city". While searching any flight, you have selected one type from these three tabs. "One way" means you want to search for your current location to your destination location. For example, you want to search a flight from New Delhi to Jaipur. "Round Trip'' means you want to go to your destination location and then come back to your current location after some days. For example, you want to search for two flights. One is from New Delhi to Jaipur and another one is Jaipur to New Delhi. "Multi-City" means you want to search flights for more than two places (for multi cities). For example, you want to search for a flight from New Delhi to Jaipur. Then, you want to search for a flight from Jaipur to Amritsar and Then Amritsar to New Delhi. You will get all three flight in one search with multi cities tab.
-
How can I use the search bar on the home page?
-
Trip Planner
-
How can I best use the Trip Planner?
Holaji Trip Planner is an extraordinary new visual approach to explore destinations, you will get travel information and plan your journey accordingly. You can get an idea on where to go, how to go, where to stay, what to see, what to do and more. We have invested a lot of time and efforts to provide you such amazing holiday packages. You can pick any package as per your holiday mood and explore the world. Accommodation, breakfast, transfers, sightseeing and many more that will be included in tour packages.
-
How does I customize my trip?
Holaji offers you to customize your holiday trip as per your comfort. For this, you can search flights, hotels to stay and for how many days, according to your convenience.
-
How can I best use the Trip Planner?
-
Ratings and Reviews
-
I am not able to leave a review on holaji. What could be possibly wrong?
For knowing this, you have to log-in with your signup account. Check your identity as holaji account. Then, you post a review there.
-
How can I rate a destination or a Point of Interest (POI)?
You go to your destination page or POI and rate that page between 1 to 5. It is as simple as like that.
-
I am not able to leave a review on holaji. What could be possibly wrong?
-
Cancellation and Refund
-
How do I cancel my booking?
You can cancel your booking by contacting us.
-
I am unable to cancel my domestic air travel tickets online. What do I do?
If you are unable to cancel your ticket online then contact us and we will help you.
-
How do I get a refund for tickets that I have directly cancelled with airlines?
For this, you can contact us. Our number is mention on the website.
-
If I miss my plane or hotel, am I eligible for a refund?
No, you miss your flight or hotel booking on your own. You are the only, who is responsible for this. That's why you are not eligible for a refund.
-
Is partial cancellation of plane tickets possible?
Yes, it is possible. For this, you can contact us.
-
I have purchased 6 plane tickets but would like to cancel 2 plane tickets. Can I do that?
You can contact on our telephone number and we will help you.
-
How do I cancel my booking?
-
Flight Search
-
Which airlines do you search on holaji?
You can search almost all airlines on holaji. If you don’t find any airline and think that is necessary to add in our list. Then, you can tell us.
-
How come holaji price is cheaper than all other travel portals?
Holaji looks directly on airline websites for the best fares sold straightforwardly by the airline. Numerous airlines sell cheapest air-tickets without any other site, secured by the best charge ensure for these web-fares. In this way, holaji will wind up discovering the cheapest prices on similar airlines. In nutshell, holaji search on a number of routes to find the best optimal routing for you on affordable price. A blend of carriers and stops found on holaji are certainly exceptional!
-
How much does holaji charge me? Are there any hidden costs?
No, there are no hidden charges, if there are any charges that will be shown at the time of booking.
-
How do I cancel or change my flight reservation?
holaji only helps you to search and book the flight. If you want to change or cancel it, you have to contact to the direct booking flight helpline.
-
Are taxes and booking fees included in the prices that you show?
Yes, all taxes and booking fees included in the prices that are shown in search. If not added, then that will be added at the time of booking ticket.
-
How do you convert foreign currency prices?
While searching as International user, we convert foreign currencies into your country's currency for comparison purposes. For this, we use the most accurate foreign exchange data available on the day of your search. Then, the actual ticket price depends on the individual policies of your credit card provider, bank, and the site where you are buying your ticket. If you find any discrepancies, then contact your bank or credit card company.
-
I don’t see my favorite airline on holaji?
This is quite possible that some airlines may not available on holaji. As we told you earlier, that holaji just shows you the flights and helps to book them. Booking is done from the third party. If some airlines are not available in search, then it seems that airlines may not in connection with our partner.
-
Why is that my search results did not show any results?
Though we strive to search all the possible routes across multiple airlines, and in parallel of time that is available in data. But if you find that there is any direct/indirect route is not available in search and you have that route in your mind. You want that route will be added in the data. Then please, let us know that, and we will try to give value to your suggestions.
-
Why does the airline website give me a different price than the one shown on holaji?
We always try to keep our prices up to date. As you know, the prices of flights go up as the date of the flight comes near. This is the only reason for the price differentiation of the same flights. But if you find any issue related to prices then please let us know in the feedback box.
-
I know a flight exists but it doesn’t show up on holaji. Why?
We attempt our best to available multiple possible combinations of flights. Sometimes, we can't get some flights because a supplier's website is temporarily unreachable.
-
Can I search international flights on holaji?
Yes, you can search for international flights on holaji. Because this is an international travel website. You can search for any flight from anywhere to any destination with any currency. Holaji can be used in any country very easily.
-
Does holaji take international credit cards for airline bookings?
Holaji enables you to book directly on airline sites. Since most airlines in India allow international credit cards to be used on their own sites, by using holaji, you have more prominent surety of international credit card acceptance while making your flight booking. IF the airline does not support international credit cards, the icon will be displayed error automatically.
-
Which airlines do you search on holaji?
-
Hotel Search
-
How many hotels do you search?
You can search almost all Hotels on holaji. If you don’t find any hotel and think that is necessary to add in our list. Then, you can tell us.
-
How do I book rooms in these hotels?
You can search for your desired hotel from the hotel search bar and select "select room" tab. All hotel services and suites regarding details showcased in front of you (photos and service chart). You can select a room and book it with online payment.
-
How do I confirm my hotel reservation?
When your payment will successful, holaji confirmation SMS and email of the reservation will be received by you. This confirmation SMS and email carry your reservation number regarding your booking.
-
How do I modify or cancel my hotel reservation?
If you want to modify or cancel your hotel reservation, then you can contact us on our helpline number.
-
Are taxes and booking fees included in the prices that you show?
Yes, all taxes and booking fees are included in the prices that show you at the time of booking your reservation.
-
Are the hotel search results real time?
Yes, we search all hotels for availability and pricing in real-time!
-
Will my hotel reservation be confirmed instantly?
Yes, we provide an instant confirmation of hotel reservation.
-
I cannot find my desired city or hotel in your search. What should I do?
Sometimes spelling might be a little different, you can select the city from the drop box. But if still, you find any city is missing in the data, then you can share your feedback with us and we will definitely add this in the data.
-
What cards are accepted?
You can do payment through credit cards (American Express Card, Master Card, or Visa Card). You can also use your debit cards and by its cash card.
-
How will I be charged?
Holaji is a free site. Its motive is to provide best services on affordable prices. The site will not be charged anything from you. You only have to pay for your travel booking charges.
-
What currency conversion rate do you use?
There is a possibility of variance in the amount due to different currency conversion rates used. We use conversion rates from publicly available sources, however individual hotels may use their own conversion rates.
-
I didn’t like the hotel I stayed in and I want my money back?
We don't sell hotel services, that's why we are not able to give your money back. We are just a medium to book your desired hotel room. But, to provide quality hotel services is the responsibility of the hotel itself. If you didn't like the hotel then you have to contact the hotel and ask them for money back.
-
How many hotels do you search?
Frequently Asked Questions